case - Project Nation

Software User Adoption Strategy Support ticket lower

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Deflecting 40% of Support Tickets & Driving Self-Service Confidence

Big companies bleed money on helpdesk calls. This global retail giant was no different. They had Salesforce everywhere — across stores, warehouses, regional offices — but every week, the IT inbox exploded. Hundreds of tickets, most of them… tiny things. “How do I update a customer record?” “Where’s that report?” “Why can’t I log my […]

SAP SuccessFactors Adoption in Higher Education

Universities are like mini-cities which are always busy, always keep changing. So when this large university rolled outo when these universities roll out SAP SuccessFactors for staff onboarding, performance, and HR workflows, they expected things to get smoother. Instead, confusion get spiked. Faculty and admin staff found the system complicated. Training sessions went ignored. And […]

Workday Adoption Success for a Global Healthcare Network

In healthcare, every second matters. Nobody wants to click through five screens just to log patient data. That’s exactly the problem this healthcare network faced after rolling out Workday across its hospitals and clinics. The system worked — technically. But users? They weren’t adopting it. HR staff kept using spreadsheets. Managers struggled with scheduling. Nurses […]