In healthcare, every second matters. Nobody wants to click through five screens just to log patient data.
That’s exactly the problem this healthcare network faced after rolling out Workday across its hospitals and clinics. The system worked — technically. But users? They weren’t adopting it.
HR staff kept using spreadsheets. Managers struggled with scheduling. Nurses barely touched the new system. We stepped in to help make Workday easier, friendlier, and part of their everyday flow — not another admin task they dreaded.
The Challenge
The Problem with Traditional Training:
- Healthcare isn’t a “sit down and learn” environment. Staff are moving constantly.
- Six months of workshops and training decks failed to make learning stick.
- Most of the staff didn’t know where to find step-by-step help for basic processes like time entry or shift swaps.
The organization desperately needed a solution that could bring Workday adoption directly into the user workflow.
Our Solution
Project Nation focused on simplicity and in-the-moment learning, ensuring Workday became an intuitive tool rather than a complicated task.
Contextual tips built inside Workday helped users navigate HR and scheduling tasks in real time.
Nurses, doctors, and HR teams—each saw relevant microlearning based on their specific role.
Quick access to answers right where users worked, using Contextual Software Documentation.
Adoption analytics tracked behavior to continuously tweak content where staff struggled most.
👉 Related reading: How to Build a Digital Adoption Strategy That Actually Works — this is the same approach we applied here.
The Results
Within three months, the network saw a dramatic shift in behavior and efficiency.
Workday Login Rates Jumped
Support Requests Dropped
Shift Scheduling Errors Fell
New Hire Onboarding Time Cut
The team didn’t just use Workday — they started to rely on it. And that’s when digital adoption finally became invisible (the way it should be).
Guarantee Workday ROI Across Your Network
Make Workday a seamless part of every employee’s critical workflow.
