KohinoorKaur, Author at Project Nation

Software User Adoption Strategy Support ticket lower

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Deflecting 40% of Support Tickets & Driving Self-Service Confidence

Big companies bleed money on helpdesk calls. This global retail giant was no different. They had Salesforce everywhere — across stores, warehouses, regional offices — but every week, the IT inbox exploded. Hundreds of tickets, most of them… tiny things. “How do I update a customer record?” “Where’s that report?” “Why can’t I log my […]

SAP SuccessFactors Adoption in Higher Education

Universities are like mini-cities which are always busy, always keep changing. So when this large university rolled outo when these universities roll out SAP SuccessFactors for staff onboarding, performance, and HR workflows, they expected things to get smoother. Instead, confusion get spiked. Faculty and admin staff found the system complicated. Training sessions went ignored. And […]

Workday Adoption Success for a Global Healthcare Network

In healthcare, every second matters. Nobody wants to click through five screens just to log patient data. That’s exactly the problem this healthcare network faced after rolling out Workday across its hospitals and clinics. The system worked — technically. But users? They weren’t adopting it. HR staff kept using spreadsheets. Managers struggled with scheduling. Nurses […]

TestBeyond Go-Live: The 3 Metrics to Prove Software Value

Alright, so you’ve done it. You’ve spent months, maybe years, planning, customizing, and implementing your enterprise software. Salesforce, SAP, or some bespoke platform finally goes live. You probably threw a launch party, congratulated the team, or at least sent a mildly enthusiastic email to the execs. But here’s the kicker: the work isn’t done. Not […]

The Role Based Software Training Blueprint

Alright, so here’s the thing. Most enterprise software projects fail, not because the tech is bad, but because training is… well… generic. You know, the boring slide decks, the one-size-fits-all “attend this session” approach, and the endless PDFs nobody opens. I’ve been there. And if you’re reading this, maybe you have too. I’m gonna share […]

8 Ways AI is Transforming Corporate Training from Compliance to Continuous Enablement

Let’s be honest corporate training used to be boring. Long slides. Endless checklists. Mandatory sessions that felt more like punishment than growth. We all know the drill. But now, something’s changing. AI’s walking in, shaking things up, and honestly? It’s about time. The old “check the box” style compliance training doesn’t work anymore — people […]

The Trap: Tactics for Resistance to Change

You ever walk into a meeting and hear someone say, “But that’s how we’ve always done it”? Yeah. That one sentence can stop a good idea dead in its tracks. I’ve seen it happen everywhere. It’s one of those quiet killers of innovation — not loud, not dramatic, but dangerous. People don’t usually resist because […]

Lower Support Costs with Smart Salesforce Guidance

I gotta admit, helpdesk costs can get out of hand. Especially in big companies using Salesforce. Everyone wants things to just work. But the truth is, if your teams don’t know how to use Salesforce properly, they call support. And those calls add up. Fast. I’ve seen it a lot. A company spends millions on […]

Why Global Salesforce Rollouts Fail Without Proper Enablement

Okay, so let’s just be real. Rolling out Salesforce globally sounds great, right? Everyone’s excited. A single system, shared data, teams talking to each other. Sounds perfect. But it rarely works that way. At least not at first. I’ve seen it happen so many times. The system goes live, people log in once or twice, […]