Universities are like mini-cities which are always busy, always keep changing.
So when this large university rolled outo when these universities roll out SAP SuccessFactors for staff onboarding, performance, and HR workflows, they expected things to get smoother. Instead, confusion get spiked.
Faculty and admin staff found the system complicated. Training sessions went ignored. And HR was flooded with the same “how do I do this?” questions every week. They didn’t need more training, they needed smarter adoption.
The Challenge
The Barriers to Adoption:
- The university had already invested heavily, but most users were not confident in navigating the complex system.
- Even simple tasks required too many steps in the software.
- Outdated PDF manuals were ignored, and HR was losing hours daily answering routine questions.
- Staff turnover resulted in repeatedly starting training from scratch.
The organization needed to add support directly into the workflow to address complexity and make change easier.
Our Solution
We redesigned their enablement strategy using a Digital Adoption Platform (DAP), focusing on making SAP SuccessFactors feel intuitive to every faculty member and administrator.
Step-by-step walkthroughs built inside SAP SuccessFactors for key HR processes.
A quick-access portal where employees could relearn tasks in two minutes or less.
Contextual help tied directly to confusing fields and critical action buttons.
We tracked user engagement and optimised training where high-friction drop-offs happened.
👉 Related reading: 8 Ways AI is Transforming Corporate Training from Compliance to Continuous Enablement — see how we design these learning flows.
The Results
Within four months of deployment, the university experienced a major upturn in system utilization and HR efficiency.
SAP SuccessFactors Usage Increased
HR/IT Support Questions Dropped
New Staff Onboarding Time Reduced
Mandatory HR Process Completion Rate
By simplifying complexity and providing contextual help, the university staff finally had a smooth experience, allowing HR to focus on strategy instead of answering basic navigation questions.
Guarantee SAP SuccessFactors ROI at Your Institution
Empower faculty and staff with seamless HR and performance support.
